"My University" is your profile on the Sage Software University Web site. Through "My University" you will join your Realtime and Anytime Learning sessions and launch your assessments. You can also view your billing information, past training, and assessment history.

We provide several different training methods to allow you options that are both convenient and affordable. For example, we present classroom training in locations throughout North America, Realtime Learning (online instructor-led training), various forms of Anytime Learning (recorded, self-paced learning), Virtual Classroom training (online, instructor-led and hands-on with a live database) as well as custom training. To request details for custom training, please contact us at 1-866-888-6062.

To register for a Sage University training course, select the Courses and Registration tab. Choose the method you want to use to find a course: by product, by learning type, or by schedule. Find your course and click the Register Now button to the right of the course details. Proceed to check out. Once you check out, you will receive an e-mail from Sage Learning Services confirming your registration. If you need assistance with your registration, please e-mail es_training@sage.com and provide a number where we can contact you.

Some of our Sage Abra training courses apply only to specific versions of Abra, Crystal Reports with Abra or other software and may not apply to your role or use of Sage Abra. Start by determining which version of the product you use:

1. In Sage Abra, you can use the Main Menu and select Help > About Abra to determine the version number. As a base rule, version 7.x and 9.x are for Abra Suite (FoxPro) and versions 8.x and 10.x are for Abra SQL.

2. Contact Sage Abra Customer Service and they will be happy to assist you. The number is 1-800-424-9392, and our customer service department is open from 8:30 AM to 5:30 PM ET Monday through Friday.

Once you have determined your version of Abra, continue by using the menus in Sage University to filter the courses by the product you use: i.e. from the left menu choose Sage Abra Training > Abra Suite HRMS > Payroll. You can also identify the applicable products for the training by reading the course overviews and Course Details (the orange underlined link under each course overview) in each training course listing before registering.

Using a virtual cloud application, Skytap, Sage Abra offers training designed for a fully interactive classroom format over the internet. Students log into a "Virtual PC" website that has Sage Abra sample software and data pre-loaded, and that the instructor can view and control when needed. Then the instructor guides strudents through each detailed step of the training course. Most Virtual Classroom courses come with a printed manual (we print and ship the manual directly to the address of your choice). To read more about our Virtual Classroom training, please view our Virtual Classroom FAQs page here: Virtual Classroom FAQs

Each of our training courses comes with an important Licensing Agreement. When you purchase Realtime training from Sage University, you are purchasing one viewing license(including 1 internet connection and 1 phone line connection for teleconference). If multiple people are attending from one location, you will be required to pay full registration fees for each attendee. When you purchase Virtual Classroom training from Sage University, you are also purchasing one viewing license (including 1 internet connection and 1 phone line connection for teleconference). Also If multiple people are attending from one location, you will be required to pay full registration fees for each attendee.

When you purchase online training from Sage University, you are purchasing ONE viewing license. This license includes one Internet connection and/or one phone line connection for teleconference. If multiple people are attending from one location, you will be required to pay full registration fees for each attendee.

U.S. Copyright Law protects the programs on www.SageU.com/Abra. Multiple participants at one location are not authorized to share access provided to a single registrant. For each individual who attends or views, a single dedicated seat license must be purchased, or a group rate must have been previously negotiated with Sage Software, Inc. Sage reserves the right, at its discretion, to cancel or interrupt access to a Web-based training course without notice, or to invoice and collect the group rate payment for the course from the single registrant if this requirement has been violated.

Please adhere to this license agreement. If it is determined you have multiple people attending a session, you will be contacted immediately for payment for each person attending. You can contact our Sage Learning Services Department with any questions regarding this policy.

If you view an exercise and then go back later to view it again and you get an error, it usually helps to clear your browser cache or internet files. In IE you do this by going to tools → Internet Options → Delete → Delete files. If you cannot view the video after trying the above steps (usually you cannot view it the first time) and you receive a message about the codec. You may need an AC3 filter. You may also need to visit http://www.adobe.com/flash/ to ensure your Flash player is up-to-date.

Yes, press *6 to both mute and unmute your phone.

Important email communications about your training will be sent to the email address you enter on your profile. Be sure your address is correct, and set security and spam filters on your computer and on your company's network email server to allow *.*@sage.com messages to your inbox.

You can ask that your password be sent to you. In the left navigation area of the Sage U Website, click My University and Logon. Then, click the link that says "I don't know my username/password." You'll need to supply your first name, last name, and the e-mail address associated with your profile. When you click Continue, your user name and password will be sent to the e-mail address you entered.

It is best to have your screen resolution set to its "native" mode. This means, we recommend your screen resolution is set to its highest resolution, which is the manufacturer's default settomg. To check your screen resolution (and to change it), right click on your Desktop image, choose PROPERTIES, then click on the SETTINGS tab. In the SCREEN RESOLUTION box (lower left), click the slider and drag it all the way to the right to maximize screen resolution and set it to its "native" mode. For further assistance with Screen Resolution Settings, please consult your IT personnel. Note: in both Realtime Learning courses and Virtual Classroom courses you have the option to view the training in a "full screen" mode which enables you to view the training in a larger format.

Yes, latency issues during online training courses are usually caused by other programs running on your computer at the same time as the Realtime or Virtual Classroom training. Please close all other programs running on your computer during the training session to improve the experience. We also recommend you restart your workstation prior to launching an online training course (but it is not required).

Please read our Cancellation Policy page which reviews the policy for each learning type.