Troubleshooting Anytime Learning Video Streaming

If you do not see a video in the space provided (often appears as an empty white box), make sure you have the appropriate Windows Media Player extension installed in your browser. Sage assumes no responsibility for the following installation steps performed on your personal workstation.

For Chrome:

  1. Download the extension and save it on your local machine.
  2. In Chrome, select the Chrome menu/tools/extensions.
  3. Drag-and-drop the extension file on the extensions page. Chrome will ask you to install the extension.

For Firefox:

  1. Download the extension and save it on your local machine.
  2. Depending on your security settings, you may see a Security Warning dialog box. Click Install to install the plugin.
  3. Click Tools > Add-ons to verify the extension is enabled.

For Internet Explorer:

  1. Click Tools > Internet Options.
  2. Click the Programs tab, and click Manage add-ons.
  3. Under Currently loaded add-ons, verify Windows Media Player is listed as Enabled. If not, visit Microsoft.

If you experience significant buffering or black screens in Windows Media Player, the following suggestion resolves video streaming latency in most cases.

Some network environments have problems using RTSP/UDP and RTSP/TCP streaming protocols. First try to resolve your issue by turning these protocols off and leaving only HTTP checked.

For Windows XP:

  1. Start Windows Media Player.
  2. Click the Tools menu, and then click Options.
  3. On the Network tab, clear the RTSP/UDP and RTSP/TCP check boxes.
  4. Click OK.

For Windows Vista and Windows 7

  1. Start Windows Media Player.
  2. Press the Alt key to open a pop-up a menu.
  3. Click Tools, and then click Options.
  4. Click the Network tab. Clear the RTSP/UDP and RTSP/TCP check boxes.
  5. Click OK.