Frequently Asked Questions
What is "My University?"
"My University" is your profile on the Sage University Web site. Through "My University" you will join your Realtime and Anytime Learning sessions and launch your assessments. You can also view your billing information, past training, and assessment history.
What types of training do you offer?
We provide different training methods to allow you options that are both convenient and affordable. For example, we present classroom training in locations throughout Canada, various forms of Anytime Learning (recorded, self-paced learning), as well as custom training.
How do I register for a course?
To register for a Sage University training course, find your course on the left navigation menu and click the Register Now button to the right of the course details. Proceed to check out. When you check out, you will receive an e-mail from Sage confirming your registration. If you need assistance with your registration, please e-mail simplyatraining@sage.com and provide a number where we can contact you.
What are the Promo Terms on SageU?
Promo Terms SageU: In the event that Sage University offers a temporary seat sale via promotion or rebate programs, all existing registrations that would qualify for the promotion will be able to request the promotional amount as a credit for their next training event. The promotion cannot be combined with any other discount. This credit can be used by any individual within the same organization for training offered through SageU.com and is valid for up to 1 year. Credit requests must be made via email to simplyatraining@sage.com while the promotional or rebate offer is available.
My Anytime Learning course will not display - what can I do?
If you view an exercise and then go back later to view it again and you get an error, it usually helps to clear your browser cache or internet files. In IE you do this by going to tools → Internet Options → Delete → Delete files.
If you cannot view the video after trying above (usually you cannot view it the first time) and it is telling you something about the codec. You may need an AC3 filter.
You may also need to visit http://www.adobe.com/flash/ to ensure your Flash player is up-to-date.
If you cannot view the video after trying above (usually you cannot view it the first time) and it is telling you something about the codec. You may need an AC3 filter.
You may also need to visit http://www.adobe.com/flash/ to ensure your Flash player is up-to-date.
What is your cancellation policy?
Classroom: Cancellations received in writing at least 15
calendar days prior to the event will receive a full refund. If
a cancellation or reschedule request is received less than 15
calendar days before the start date, a purchase credit will be
issued for the full amount of the event. Purchase credits must
be used within a six-month period. Refunds will not be allowed
for "no-shows".
Does Sage University cancel classes?
Sage reserves the right to cancel courses if we do not
reach minimum registrations. Sage will notify
attendee of a canceled course at least one week (7 days) prior
to the course start date. In this case, the attendee may choose
to either have their course fees refunded or transferred to another
course. Sage University is not responsible for airfare
penalties incurred because of canceled workshops. It is the attendee's
responsibility to verify they have registered for the correct
workshop for their needs and level of expertise.
What is the "ONLINE LICENSING AGREEMENT?"
When you purchase Realtime (online) training
from Sage University, you are purchasing ONE viewing
license. This includes one Internet connection and one phone line
connection for teleconference. If multiple people are attending
from one location, you will be required to pay full registration
fees for each attendee. Please read the full disclaimer below
for online training:
U.S. Copyright Law protects the program you are attending. Multiple participants at one location are not authorized to share access provided to a single registrant. For each individual who attends, a single dedicated seat license must be purchased, or a group rate must have been previously negotiated with Sage. Sage reserves the right, at its discretion, to cancel or interrupt access to a Web-based training class without notice, or to invoice and collect the group rate payment for the class from the single registrant if this requirement has been violated.
Please adhere to this license agreement. If it is determined you have multiple people attending a session, you will be contacted immediately for payment for each person attending. You can contact us with any questions regarding this policy.
U.S. Copyright Law protects the program you are attending. Multiple participants at one location are not authorized to share access provided to a single registrant. For each individual who attends, a single dedicated seat license must be purchased, or a group rate must have been previously negotiated with Sage. Sage reserves the right, at its discretion, to cancel or interrupt access to a Web-based training class without notice, or to invoice and collect the group rate payment for the class from the single registrant if this requirement has been violated.
Please adhere to this license agreement. If it is determined you have multiple people attending a session, you will be contacted immediately for payment for each person attending. You can contact us with any questions regarding this policy.
